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Posted on 06-08-2017

Technically Speaking: Why Do the HBR Optical Technicians Ask So Many Questions?

Assuming you’ve had at least one appointment with any type of healthcare professional previous to this, you know that it’s not just the doctors who ask a lot of questions. The support staff also has quite a few queries for you before you even meet your doctor. The same can be said for our optical technicians here at HBR. Why? Well, aside from the fact that they LOVE talking to our patients, our techs perform an important part of the assessment and treatment for each individual they see.

First of all, different conditions require different information. Rather than running the entire battery of tests at their disposal on every patient, gathering information up front can actually save you time (and money, depending on whether or not you have insurance and if so, what kind). Running the correct tests also helps ensure that your optometrist has the correct information he/she needs when completing your examination.

As an example, let’s say you have keratoconus (a.k.a., an abnormally shaped cornea). Your tech will need to map the topography of your eye and compare it to the results from the same test at your last visit. However, if you don’t have keratoconus, this test may not be necessary and running it would be a waste of everyone’s time.

Okay, fine on certain tests for certain conditions, you say, but what about all those “lifestyle questions,” the ones that have nothing to do with my eyes? Those sometimes seem a bit invasive and/or unnecessary… We promise—they’re not. Your overall health and well-being informs the health of your eyes and vice versa. Knowing your occupation can greatly effect what types of glasses or lenses we might prescribe. If, for instance, you spend most of your day staring at a computer screen, you could be a prime candidate for BluTech lenses, which reduce eye strain caused by blue light. Thirteen-year- old Avery who’s getting super-serious about tennis may benefit from contact lenses to avoid having to play in glasses, while eight-year- old Issac who plays baseball (but is probably too young for contacts) may play better while wearing a pair of prescription sports goggles. While some of the questions may seem uncomfortable, there’s a reason behind each of them, and our intention is NEVER to make feel uncomfortable. We simply need all of the information in order to give you the most comprehensive and effective exam possible.

As always, we’re always here to answer questions, not just ask them, so if you have any questions about our questions or simply want to know more about why we do what we do in general, feel free to ask!

We love talking about our jobs, and keeping our patients informed is a big part of that!

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